At Millys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a booking, contact us, or purchase products online. Our practices comply with the Protection of Personal Information Act (POPIA) of South Africa and align with global privacy standards (GDPR/CCPA principles).

1. Information We Collect

We may collect the following personal information:

1.1 Information you provide directly

Name and surname

Email address

Phone number

Physical address (for deliveries)

Booking and accommodation details

Payment information (processed securely via third-party gateways)

Messages sent to us via forms, email, or live chat

1.2 Automatically collected information

IP address

Browser type and device information

Pages visited and browsing behaviour

Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process bookings and reservations

Fulfil online purchases and deliveries

Respond to enquiries and customer service requests

Improve our website and user experience

Send important notices, confirmations, and updates

Maintain security and prevent fraud

Comply with legal obligations

Marketing emails are opt-in only, and you may unsubscribe at any time.

3. Sharing Your Information

Payment processors (for secure transactions)

Delivery partners

Booking platforms (e.g., NightsBridge)

Analytics providers

Service providers who maintain our systems

All third parties are required to protect your data and use it only for the specified purpose.

4. Cross-Border Transfers

Because our website may be accessed outside South Africa, your data may be processed internationally. We only transfer data where adequate safeguards are in place and in line with POPIA.

5. Cookies

We use cookies to:

Enable website functionality

Analyse visitor behaviour

Improve performance and security

Personalise your experience

You may accept or decline non-essential cookies through our cookie banner.

6. Your Rights

Under POPIA, you have the right to:

Access your personal information

Request corrections or updates

Request deletion where legally possible

Withdraw consent

Object to processing

Lodge a complaint with the Information Regulator

7. Data Security

We use industry-standard security measures to protect your data.

If you need more information or have any questions about these policies, feel free to contact us at riette@millys.co.za. Your trust matters to us, and we’re committed to keeping your information safe and your experience smooth.